Terms and Conditions

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The boring stuff, but you need to know:-


We currently accept payment by eWay, Paypal, POLi, cash on pick up, or payment by internet banking to our New Zealand bank account. You can select your preferred payment method when you submit your order.

Returns Policy:-

If the goods you receive are faulty, we will replace those goods in line with the manufacturer's warranty policy, if they are returned to our warehouse, in their original packaging, complete with all accessories, instruction manuals etc. Shipping expenses, in both directions, are not refundable.


The privacy of your data, orders and credit cards are important to us. We will not disclose or sell your data to any third party. We will only send you email newsletters if you explicitly opt in.

The details of your credit cards will not be stored anywhere on our servers nor in our premises. Your credit card information will be processed in real time by an independent payment gateway authorised by our bank, using secure encryption.

Delivery Times:-

We will process your order within 2 business days following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped and if there is any delay due to an out of stock situation. Please allow up to 2-4 days for delivery in New Zealand and a week or so for other destinations.

About us:-

Sound Essentials, Small, John T/A Sound Essentials, is a New Zealand owned and based company with a focus on the marketing, sales and after sales support of quality accessories for portable audio players, media players and mobile phones.